Policies & Procedures

Privacy Policy

BrookHub is committed to protecting the privacy and security of personal data. We collect and use personal information in accordance with the UK GDPR and the Data Protection Act 2018. Personal data collected through our website, job applications, and service referrals is used solely for the purposes stated at the point of collection.

We do not sell or share personal data with third parties for marketing purposes. Applicant CV data and application information is stored securely and accessible only to authorised HR staff.

Safeguarding Policy

BrookHub is committed to safeguarding and promoting the welfare of all adults and children who use our services. We have a zero-tolerance approach to abuse in any form. All staff and volunteers undergo DBS checks and receive regular safeguarding training.

If you have a safeguarding concern, contact our Designated Safeguarding Lead at safeguarding@brookhub.org or call +44 121 451 1484.

Equal Opportunities

BrookHub is an equal opportunities employer and service provider. We are committed to ensuring that no person is treated less favourably on grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Complaints Procedure

We take all complaints seriously. If you are dissatisfied with any aspect of our service, please contact us in writing at info@brookhub.org. We aim to acknowledge all complaints within 5 working days and provide a full response within 28 days.

Cookie Policy

This website uses essential cookies to maintain user sessions. We do not use tracking or advertising cookies. By using this website, you consent to our use of essential cookies.